The telecom industry is all set to head towards 5G for IoT solutions. Emerging new technologies paved the new pathway to enhance their customer experience and connection. Zong is no doubt the Pakistan’s No. 1 Data Network offering 4G experience.
Customer experience matters
The company has dedicated the efforts to make the customers as a core. Zong is all aware with the customer-centric approach and to provide the best user users experience. The company strengthened the internal and external customer platforms such as Customer Care Centers and Concept stores.
The team builds up the power to satisfy their customer and be open and responsive on all their queries. They respond them immediately and ensure their engagement in their complaints. Thus this helps them to achieve as the best network provider at the most competitive rates.
With more than 7 million 4G subscribers in Pakistan the company set the benchmark for the best end to end experience. Zong believes the customers optimal experiences are behind their digital transformations.
The 4G network is in ever-expanding mode from Peshawar to Gwadar. The efforts to deliver unique and optimal experience to valued users that are million in number.
Zong 4G concept store- a unique experience
The Zong 4G’s concept stores offers customers convenient and affordable 4G connectivity and complimenting solutions under one roof. From mobile phone with 4G connections to phone accessories, the concept stores provide it all.
However, the concept stores are present in all major cities in Pakistan such as Lahore, Islamabad, Karachi, Quetta and Peshawar. The stores are equipped with not only the solutions but also the entertainment such as gaming zones and IoT solutions. The experience is overall enjoyed by children and adults.
The concept stores along with customer care centers are excellently bridging the gap between subscribers and company. Therefore remain a vital source of connectivity by taking care of customers with consistent pace of demands for modern digitization. Techmasair